Some LassoSoft products are subscription or leased services and can be purchased in one of two ways:
If you purchase a defined number of months, even just a single month, and you do not choose the "monthly billing" option, your subscription will expire at the end of that number of months period unless you take action to renew it.
Yes. You will recieve an email 7 days before to your credit card being billed from our payment gateway provider, Internet Secure. This will remind you of the date that your next payment will be processed.
You must contact LassoSoft sales by email at least 7 days before to the next billing date and request cancellation of your ongoing billing. We will remove the transaction as requested.
Please include all relevant details including transaction number, company name, product name and any license associated with the product.
If your credit card is near expiration, we will attempt to contact you to ensure you receive uninterrupted service. At this point there are two options: We assist you and load your new card details into our payment gateway provider's secure system, or, we cancel the upcoming transaction and you can personally set up a new ongoing billing transaction with your new details.
If for any reason a recurring transaction is not approved we will not be able to renew your subscription you will be emailed a decline notification. Declines may occur where the card company advises the payment gateway of a problem with the data (error in expiry, card removed from circulation, address does not pass AVS check). If a decline occurs for any other reason (such as credit limit), the systemis set to retry a total of five times on subsequent days allowing time for you to contact your provider and correct the cause.
Your card will be charged on the same day of the month as you purchased the subscription.
The system recognizes that not all months have 31 days. Therefore, it will run the transaction on the last day of the next month, whether that is the 28th, 30th or 31st.
You can call the Lassosoft main phone number 1 888 286 7753 (in US/Canada) and select 1 to speak to Sales. Or, view the list of contacts on our contacts page