LassoSoft Ticket Tracking System
NOTE: If you are using Lasso Server 9.3 please Log your ticket directly via the LUX admin as this will give us more information about your issue.
Ticket #8017: Can't search FMS database for 'vps'
- Reported by:
- Jeff Marett
- 17 Jun, 2016
- Lasso 9
- CentOS 7
Issue reported by Jeff Marett (firstname.lastname@example.org)
Please log in to your LassoSoft account to comment
Company: E Street Communications, Inc.
Component: Lasso 9 Server
Platform: CentOS 7
Source IP: 22.214.171.124
I'm running FMS 15 on OS X 10.11.5.
When I query a knowledge base DB I have for 'vps', nothing is returned when I know there is an article with the query. I've simplified the lasso code into a simple search:
To test the record isn't corrupt in the DB, I created a simple article with just 'vps' in the searchable text.
When I enter the text into a search form and perform the search, found count returns zero and no errors are reported.
To test further I have entered numerous short abbreviations, abc, vbt, vbr, vp, vs, and on and on. ALL of these return the article I created. It's ONLY when vps is searched for that nothing is returned.
I have no idea if this is a lasso or FMS issue. When I search natively with FMP the record is returned correctly.