A simple help desk system which allows you to create users and groups for associations with lists that can be selected for distribution with certain topics. Simple easy to use UI making the creation of help articles much easier. At this time, there are only emails without an actual ticket number. System was designed with email only per the client.
Interface is simple and easy to use while offering a way to make detailed help pages and collect data quick and efficiently.
They loved it because it is easy to use and does exactly what was asked for.